Bioware has recently issued the following clarification regarding their forums:
I would like to extend this general policy to our server as well. Well said, Bioware!
Effective immediately there is a zero tolerance policy on any form of abuse towards staff, moderators or other Community members.
Anyone posting a personal attack on staff, moderators or other Community members will, at the sole discretion of staff or moderators, be banned from the BioWare Social Network without notice and is no longer welcomed.
We continue to value all of our customers and fans. However participation in the BSN and engaging with staff and like-minded community members is - to be abundantly clear - a privilege, and not a right. Members may continue to discuss and critique our games and products in a civil manner, but any form of discussion targeted at an individual will not be tolerated. New and existing members who cannot adhere to the code of conduct, or maintain a civil demeanor at all times, are encouraged instead to contact customer support for any game related issues they may have.
I would like to extend this general policy to our server as well. Well said, Bioware!